Help and contact
Support
Questions about your plants, an alarm, a report or your account? Write to us and we will help. Please include the details below so we can answer faster.
Email support
corporate@mycelyn.comWe reply by email on working days. For anything urgent at a plant, also tell your site team and your organisation's administrator.
Please include
- The plant name and your organisation.
- Your role and the email you sign in with.
- What you expected and what you saw.
- The date and time, and a screenshot if you can.
Common requests
| I need to... | Do this |
|---|---|
| Reset my password | Reset it here. An invitation or reset link works once. |
| Add a colleague or change what they can see | Ask your organisation's administrator (Admin in the menu). If you do not have one, email us. |
| Add a plant, gateway or inverter | Email us with the plant name, location and equipment. Platform administrators set these up. |
| Understand a number or a report | Open the User manual (sign in first). It explains every screen and every part of a report. |
| Report something that looks wrong | Email us the plant, the page and the time. Screenshots help. |
| Ask about my data or privacy | Email us with the subject Privacy. We reply within 30 days. |
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